For certain types of query a bot will beat a person any day. For example, if someone is asking about flight times, terminals, gates, baggage allowances, for those sort of things the bot is best. It w… (View Post)

Exactly. In reality the first dose delivers most of the protection, and certainly in the near term that is what matters most, not getting a boost that makes you marginally less likely to be infected. (View Post)

Essentially every large company operating any kind of customer support on social media is lying to you by your standards. This kind of customer support role is a low paid crappy job, and there is a l… (View Post)

He really is dumb. (View Post)

Those might be automated replies. A lot of big companies use sentiment analysis for customer support functions. So if the BA Twitter bot sees a positive tweet it responds in order to make sure more p… (View Post)