It’s clear you’ve never worked in IT or the civil service DWP and HMRC have carefully separated databases with access carefully monitored. Remember all those people who hate the big databases the ID … (View Post)

And the OPs complaint is that the edge case hasn’t been automated away in way that allowed him to do so online. Which thinking about the 200 bookmarks for various gov.uk sites doesn’t make sense - be… (View Post)

I’m sorry I’m at a loss as to where time could be saved. You called a generic helpline number where after confirming what you wanted they gave you the appropriate number After a 5 minute chat that yo… (View Post)

Let's be clear We can't afford to invest - therefore nothing will ever improve... (View Post)

That’s the problem with indiscriminate cost cutting without investing in automation and process improvement first You don’t reduce the workload, you just reduce the number of people doing it so thing… (View Post)