Part of John Lewis's reputation is customer service. Which they have earned, in my experience. I've been told by people working there, that coming up with a clever way to fix a problem for … (View Post)

a The latter is an instance of a process built around the end result - not dying in aviation accident. The Process State is where the process is worshipped, while the outcome is ignore. "We miss… (View Post)

1) why would the pension pot reduce if you exceed 30 years of service. Frozen at maximum value, I can understand. Reduce? 2) Shirley a special law is the correct fix? https://www.legislation.gov.uk/u… (View Post)

And the senior officers would all sign each other off. Simpler - you can retire while under active investigation. But the investigation continues. Oh, and you don’t get your pension until after the i… (View Post)

“98% were junior to mid-level” (View Post)