Two obvious objections to that strategy: a) you had 14 years b) Liz Truss. Fair or not, I can't see that being a winning strategy right now. (View Post)

Any scripted empathy from people or bots who are only talking with you in the first place because they're paid to do so is more than faintly nauseating. (View Post)

Consumers want good service, but they also want cheap energy or whatever. People rarely need to access customer helplines, but they pay for energy all the time, and when they are choosing suppliers a… (View Post)

I think you're confusing intelligence and judgement when the two are often no more than very loosely correlated. (View Post)

The reason I gave up with narrow tyres was because I got sick of changing punctures - they seem to get five to ten times as many as their broader competitors if you ride them on anything but absolute… (View Post)